It is to the customer's advantage to call two to four weeks ahead of the event date in order to receive the best selection on available rental equipment.

• Outstanding Events, Inc. requires a non-refundable down payment to be placed on all rentals in order for Outstanding Events, Inc. to hold and guarantee a reservation until the event date.
• When equipment is picked up from Outstanding Events, Inc., we require a security deposit. This is refundable upon the timely return of all equipment; otherwise, it will be forfeited. When picking up equipment, the customer is also responsible for showing two forms of identification, one which must be a valid Texas driver's license.
• If you are a tax exempt organization, it is your responsibility to provide a tax exempt form to Outstanding Events, Inc. The state of Texas requires that if you are a tax exempt organization and wish not to pay tax on items, you must provide your vendor with a completed and signed tax exempt form each year. It is not the responsibility of the vendor to assume that the customer is tax exempt due to the title of the organization. If such a form is not provided by the customer prior to the sale, the appropriate sales tax will be charged.
• In the event that a customer presents a tax form to Outstanding Events, Inc. after the event date for a refund on the tax charged, an administration fee of $25.00 will be assessed to the customer with no exceptions.
• Advertising Attention Getters are no longer allowed in the City of Houston due to recent law changes, therefore, we cannot deliver the inflatable advertising products within the city limits.